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Excellence:
It's a team thing.

A deeper look into who we are

Our extensive Administrative and Supervisor training model enables our staff to learn all the facets of services and provide reliable results for our clients. The training period for all our Supervisors enables them to learn all the aspects of collecting the Cause of Damage information and to provide high quality reports and accurate repair scopes to our clients. We currently have an amazing working team including our Director, Supervisors, Management Team and our Administration Staff. To facilitate our growing market, our team is constantly expanding.

Our extended team

Our Subcontractors & Specialists are rigorously screened to meet appropriate licensing and insurance standards and are of the highest calibre in professionalism, customer service and quality workmanship.

Our trades are overseen by the Building Supervisor by way of regular phone communication, photos taken during progress of works. Trades are also provided with access to the full schedule to ensure they understand what other works are occurring around them and may impact their allocated works. Our Supervisors receive automated alerts throughout the repair process to ensure they are pro actively managing the trades and all involved are adhering to the specified schedule. 

All our contractors are licensed and insured to guarantee confidence to our customers and clients that the best service and workmanship will be performed.

Customer Care

We take steps to monitor and measure customer satisfaction

Each of our customers are given priority from the beginning of the claim process. Our Supervisors regularly conduct site visits during the repair process where applicable to keep the repair process flowing as smooth as possible. Our staff regularly keep in touch with the insured during their claim process to provide feedback on their experience with our trades, supervisors, and overall experience. From these responses we regularly meet with our team and staff to implement any changes or make improvements where applicable ensuring our customer service and their satisfaction is maintained at a high standard.

Abstract Building
Building

Health and Safety

We engage the professional services of a Workplace Health & Safety Company to provide advice, compile, update and assist with Environmental Health & Safety Management Plans.

In our office environment which is considered low risk, staff have a general safety induction and fire evacuation plan. As a company we are focussed on each individual client or insurer to ensure each guideline is met to the client’s satisfaction. The objectives of our Safety Policy are noted in our Environmental Health & Safety Management Plan. We have a full Environmental Health and Safety Management Plan on hard copy and electronic files available.
 

All employees, contractors and clients have a responsibility to actively adhere to our environmental health & safety management plans.

Proudly CM3 Certified

VA Sciences 

C Theory – Viral Cleaning and Decontamination

ANZIIF ​

All staff certified: Caring for the vulnerable customer 

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Areas of Service

Repair Rebuild delivers services throughout South East Queensland and Northern NSW regions.

With offices on the Gold Coast and in Brisbane we provide services across QLD and NSW

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QBCC Licence 1168123 

NSW Builder's Licence 313320C

ABN 57 105 188 225

© 2023 Repair Rebuild. All Rights Reserved.

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